Service Integration and Management (SIAM®) Foundation

This course and certification targets the needs of professionals worldwide who have an interest in the practices of Service Integration and Management or who want to implement
this methodology in an organization, and in particular, professionals who are already working with IT Service Management processes.

It is also intended for providers that want to implement and manage Service Integration and Management models. Specific roles that may be interested:

• Chief Strategy Officers (CSOs)
• Chief Information Officers (CIOs)
• Chief Technical Officers (CTOs)
• Service managers
• Service provider portfolio strategists/leads
• Managers (e.g. process managers, project managers, change managers, service level managers, business relationship managers, program managers and supplier managers)
• Service architects
• Process architects
• Business change practitioners
• Organizational change practitioners

After completing this course, the participant will have knowledge of, and be able to understand:

• SIAM terminology and the core principles
• SIAM benefits
• The challenges and risks of implementing SIAM
• SIAM implementation structures
• SIAM governance, tooling and data considerations
• Common processes used in a SIAM ecosystem

• Module 1: Introduction to Service Integration and Management (SIAM)
• Module 2: SIAM Implementation Roadmap
• Module 3: SIAM Structures
• Module 4: SIAM and Other Practices
• Module 5: SIAM Roles and Responsibilities
• Module 6: SIAM Foundation Practices and Processes
• Module 7: SIAM Foundation Cultural Considerations
• Module 8: SIAM Foundation Challenges and Risks