ITIL(R) 4 Specialist: Monitor, Support and Fulfil ITIL4PMMSF-QA

ITIL4PMMSF-QA
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This course is part of the ITIL® 4 Practice Manager pathway and is designed to equip professionals with a deep understanding of five essential ITIL practices that underpin efficient and effective service operations: Service Desk, Incident Management, Service Request Management, Monitoring and Event Management, and Problem Management. Delivered over three days, the course blends instructor-led learning with hands-on activities to explore how these practices can be embedded into service value streams. Learners will understand how to measure maturity, integrate practices strategically and operationally, and foster cross-practice collaboration for optimal service delivery. The course also prepares learners for the associated PeopleCert exam.

Define the scope, purpose, and strategic value of the five key ITIL practices covered
Integrate practices within service value streams to enhance service performance
Identify key roles, technologies, and supplier engagements across practices
Apply practice-specific metrics and success factors to evaluate performance
Use the ITIL Maturity Model to assess and develop practice capability
Understand how these practices interface and collaborate to deliver business value
Apply ITIL guidance to real-world operational challenges and service fulfilment scenarios

ITIL(R) 4 Specialist: Monitor, Support and Fulfil

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