ITIL(R) 4 Foundation - IT Service Management Certification Fast Track

The ITIL® 4 Foundation Certificate – Fast Track course provides comprehensive first-level training for anyone involved in provision, support or delivery of IT-enabled services in a modern digital organisation.ITIL 4 is the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world and the ITIL 4 Foundation – Fast Track course teaches the fundamentals of the guidance in an engaging and interactive way.ITIL 4 Foundation introduces delegates to the Service Value System (SVS), which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.This intensive fast track course comprises interactive learning sessions and practice exam questions. In preparation for taking the certificate exam, delegates should plan to spend 2 hours in the evening on revision and example examination questions. When booking your online exam please ensure that it is for a time after the course has concluded and at a time convenient for you. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).Target audienceThis course is aimed at experienced IT service management professionals who already hold a previous ITIL v3/2011 Foundation certificate.ITIL v4