ITIL® 4 Specialist: High-Velocity IT

ITIL4HVIT1T
Délka 3 dny
0 ITK bodů
0 termínů
ČR (34 500 Kč)

SR (1 500 €)

ITIL® 4 Specialist: High-Velocity IT (HVIT) explores the ways in which digital organizations and digital operating models function in highvelocity environments. It covers how to adapt service management practices to the modern organization’s dynamic, high-velocity environment. The training also shows you how to build resilient and adaptive systems within complex, highly automated, and VUCA (volatility, uncertainty, complexity, and ambiguity) environments to improve service quality and speed. As demand for digital technology grows, practitioners are under increasing pressure to design, develop, run, and support digital systems and services. ITIL 4 HVIT helps practitioners understand digital transformation, guides them and their organizations toward a more integrated state between business and technology, and provides practical guidance in the application of HVIT.

This course is ideal for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone
involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.

After completing this course, you should be able to:

Converge business and IT goals
Recognize and manage complex adaptive systems
Bridge the development and operations gap
Improve performance with Lean, Agile, and DevOps
Increase the speed and quality of services
Invest in digital tools and techniques to create value

Candidates must currently hold the IITIL 3 or TIL 4 Foundation certificate before registering for this course.

This course prepares you for the ITIL 4 Specialist: High-Velocity IT certification exam.
It is a component of the ITIL 4 Managing Professional designation.

Module 0: Course Overview

Module 1: Introduction to High Velocity IT

Key concepts of service management
The service value system (SVS)
High-velocity IT and the service value chain

Module 2: Key Concepts of High-Velocity IT

Understand terms—high-velocity IT
High-velocity IT objectives
Key characteristics of high-velocity IT

Module 3: High-Velocity IT Culture

Key behaviors of high-velocity IT
Models and concepts of high-velocity IT culture and purpose

Module 4: How Relevant ITIL Practices Contribute to High-Velocity IT Across the SVS and Value Streams

The ITIL 4 management practices

Module 5 High-Velocity IT Techniques

How to make valuable investments
Ensuring fast development
Ensuring resilient operations
Co-creating value
Achieving assured conformance

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ITIL® 4 Specialist: High-Velocity IT

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