Module 1: Continual Improvement
- The purpose of this practice is to align the organization’s services with
changing business needs through the ongoing improvement of products, services,
practices, or any element involved in the management of products and services.
Module 2: Service Level Management
- This module provides best practice guidance on how to set clear,
business-based targets for service utility, warranty, and experience, and to
ensure that service delivery and use is properly assessed, monitored, and
managed against these targets.
Module 3: Relationship Management
- This module provides best practice guidance on how to establish and
nurture the links between an organization and its stakeholders at strategic
and tactical levels. It includes the identification, analysis, monitoring, and
continual improvement of relationships with and between stakeholders.
Module 4: Information Security Management
- This module provides best practice guidance on how to protect the
information needed by an organization to conduct its business. This includes
understanding and managing risks to the confidentiality, integrity, and
availability of information, as well as other aspects of information security
such as authentication and nonrepudiation. The practice underpins the strategy
and operations of all modern organizations, regardless of how many IT systems
they use for conducting their business.
Module 5: Supplier Management
- This module focuses on how to ensure that an organization’s suppliers and
their performances are managed appropriately to support the seamless provision
of quality products and services. This includes creating an optimized sourcing
strategy, as well as closer and more collaborative relationships with key
suppliers in order to uncover and realize new value and reduce the risk of
failure.
