Introduction to Design Thinking - Solving Problems the Human Way

Design Thinking is a structured, human-centred approach to solving complex problems by deeply understanding people before designing solutions. This one-hour webinar introduces Design Thinking as a practical framework that blends empathy, creativity, and experimentation to help teams design solutions that people genuinely want and use.Participants will explore what Design Thinking is, where it came from, the mindset that underpins it, and the five-stage process that turns empathy into action. Through real-world examples, learners will see how Design Thinking can be applied across products, services, and experiences.