This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.The ITIL 4 Plan, Implement, and Control module is structured and aligned around the [...]
  • ITIL4PMPIC-QA
  • Cena na vyžádání

This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.The ITIL 4 Plan, Implement, and Control module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.There is a 90-minute, closed book, 60 question multiple choice examination associated with this course. Pass mark is 39 (65%).This exam is online and can be booked at a time of the delegates choosing once the course has finished and will be invigilated virtually by PeopleCert.

  • Understand practice key concepts
  • Understand the processes within each practice
  • Understand the roles and competencies within each practice
  • Understand how technology supports and enables the practice
  • Understand the role that third parties play within each practice
  • Understand how the maturity model can be used the develop and improve the practice
  • Understand how the ITIL 4 Guiding principles align with each practice
  • Understand what practice success factors and KPIs could be used to ensure success of each practice.

Mám zájem o vybraný QA kurz