ITIL(R) 4 Specialist: Collaborate, Assure and Improve

This course is part of the ITIL®4 Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.The ITIL® 4 Specialist: Collaborate, Assure, and Improve course spans three days and equips delegates with the necessary knowledge and skills to proficiently utilise ITIL® 4 practices within their respective work environments.The course comprises a blend of instructor-led training and activities that provide participants with an insight into the following key practices and how these integrate into the organisation’s value streams:Relationship ManagementService Level ManagementSupplier ManagementContinual ImprovementInformation Security ManagementThere is a 90-minute, closed book, 60 question multiple choice examination associated with this course. Pass mark is 39/60 (65%).This exam is online and can be booked at a time of the delegates’ choosing once the course has finished and will be invigilated virtually by PeopleCert.