Blended Learning – the best of both ways to learn.Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you fully understand the key aspects [...]
  • ITIL5F-BL-QA
  • Cena na vyžádání

Blended Learning – the best of both ways to learn.Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you fully understand the key aspects of the ITIL® Foundation (Version 5) course and potentially utilize that learning in your working environment. What's more, our digital platform gives you the tools to track your progress and manage your own learning.This ITIL 5 Foundation course introduces learners to the latest evolution of the ITIL framework for modern digital product and service management. Designed as a fully self-paced learning experience, the course provides maximum flexibility while maintaining the depth and rigour required to understand core service management principles.Learners explore essential concepts including the ITIL Value System, the ITIL Value Chain, guiding principles, and key service management practices. ITIL 5 places strong emphasis on value co creation, digital product lifecycle management, and value stream optimisation, enabling organisations to respond effectively to fast-moving digital environments.With 12 months access from the point of purchase, learners can study at their own pace, revisit content as needed, and balance learning alongside professional and personal commitments. Built-in practice tests support exam readiness and help learners track progress with confidence. Exam vouchers can be redeemed up to 12 months from the date of purchase.

  • Understand the key concepts of digital product and service management
  • Describe service relationships and explain their impact on value co creation
  • Explain the four dimensions of service management and how they support balanced decision making
  • Understand the purpose, structure, and components of the ITIL Value System
  • Describe the digital product and service lifecycle and the purpose of value chain activities
  • Apply the ITIL guiding principles to organisational decision making and continual improvement
  • Recognise the role, structure, and value of selected ITIL management practices
  • Understand value stream mapping and management and how they contribute to value creation

Mám zájem o vybraný QA kurz