ITIL AI Governance (Version 5)

ITIL5AIG-QA
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This 2-day extension module provides practical guidance for governing AI responsibly, effectively, and at scale. It helps organisations and professionals capture the benefits of AI while managing its risks. The course covers the fundamentals of AI governance, the relationship between governance and management, key AI concepts, value creation, risk management, and the application of governance models. It prepares delegates to pass the ITIL® AI Governance (Version 5) qualification exam.

Understand the fundamentals of AI, governance, and AI governance, and describe their relationships
Define key AI concepts and explain how AI types, characteristics, and models influence behaviour, use cases, risks, and governance needs
Explain how AI creates value, supports outcomes, and introduces benefits, risks, and trade-offs
Describe AI risks, ethical principles, and countermeasures, and how these shape governance requirements and controls
Use the ITIL AI Governance Improvement Model to assess, design, implement, and maintain governance
Apply AI governance across practical scenarios, frameworks, regulations, suppliers, and operational environments
Recognize the importance of accountability, oversight, and human-centric approaches in AI governance

ITIL AI Governance (Version 5)

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