Praha (33 600 Kč)
Brno (na vyžádání)
Bratislava (1 470 €)
Technology has transformed the way we work, socialize, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher quality IT-enabled products and services at a quicker pace. Business relationship management (BRM) is often named as one of the most needed ITSM practices, but rarely among the most developed. An IT service provider simply cannot exist without establishing and managing relationships with business sponsors and customers, and yet business relationships are often left undermanaged. Despite popular belief that IT and business should always be strategic partners, in reality different organizations need different types of service relationships with IT. A shared vision of the role of digital technology within the wider business is the most important factor of these relationships, even if this role is not strategic. This module has been created to help organizations develop better se vice relationships between IT and business, whether these are basic relationships, cooperation, or strategic partnerships based on close collaboration.
The exam is included in the price of the training.
The ITIL® 4 Specialist: Business Relationship Management module provides candidates with:
There are no prerequisites for the ITIL 4 Extension Modules. However, candidates must have attended an accredited training course for this module.
Studijní materiál ITIL.
Module 1: Key Concepts of Business Relationship Management
Module 2: Business Relationship Management Models
Module 3: Business Relationship Management Value Streams and Processes
Module 4: Business Relationship Management
Roles, Skills and Organizational Considerations
Module 5: Information and Technology to Support Business Relationship Management
Module 6: The Role of Partners and Suppliers in Business Relationship Management
Module 7: Developing Business Relationship Management Capability
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