EXIN Foundation Certificate in SIAM QASIAMF-QA

QASIAMF-QA
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This three-day foundation course introduces the terminology, core principles, and practices of Service Integration and Management (SIAM®). Delegates gain a clear understanding of how SIAM® enables organisations to integrate multiple service providers into a single, business-facing IT organisation. The course is designed by QA’s service management experts and prepares participants for the BCS EXIN Foundation Certificate in SIAM®.

Explain the fundamentals, purpose, and value of a SIAM® approach
Describe business drivers for SIAM® and the methodology’s structures
Outline the SIAM® implementation roadmap and its stages
Identify roles and responsibilities within SIAM®
Describe practices for managing cross-functional teams and integrating processes across providers
Understand key supporting processes, challenges, and risks in a SIAM® ecosystem
Recognise how other frameworks and standards (ITIL®, ISO/IEC 20000, Agile, DevOps, COBIT, Lean) contribute to SIAM®

EXIN Foundation Certificate in SIAM

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