1 Course Introduction
- Introductions and course logistics
- Course objectives
2 Fundamentals of Troubleshooting Workspace ONE UEM
- Outline software troubleshooting logic and support methods
- Summarize the main process flows for the Workspace ONE UEM components
- Explain the importance of Workspace ONE UEM process flows for
troubleshooting
- Identify different Workspace ONE UEM log files
3 Workspace ONE UEM Console Troubleshooting
- Outline the best practices for troubleshooting Workspace ONE UEM console
issues
- Identify common group management and assignment-related issues
- Outline common issues for Workspace ONE UEM console roles and system
settings
- Understand how analytic events can be used to identity platform errors
- Summarize the steps for collecting and analyzing Workspace ONE UEM console
logs
4 Integration Troubleshooting
- Outline the common enterprise integrations in Workspace ONE UEM
- Outline common troubleshooting techniques for the VMware AirWatch® Cloud
Connector™
- Troubleshoot issues related to Directory Services integration
- Identify directory user and groups synchronization issues
- Troubleshoot issues related to certificate authority integration
- Explain VMware Workspace ONE® Access™ integration and VMware Workspace
ONE® Intelligent Hub troubleshooting techniques
5 Endpoint Troubleshooting
- Compare the endpoint connection topologies in Workspace ONE UEM
- Outline useful tools and resources for endpoint troubleshooting
- Summarize the best practices for device enrollment troubleshooting
- Explain device connectivity troubleshooting techniques
- Understand how to identify and resolve profile-related issues
- Identify common compliance policy issues and potential root causes
6 Applications Troubleshooting
- Explain the different scoping questions for troubleshooting applications
- Review application management configurations
- Summarize the general tools and resources for application troubleshooting
- Describe the general logic of troubleshooting public applications
- Understand internal application issues and potential causes
- Explain purchased application troubleshooting techniques
7 Unified Access Gateway And Edge Services
Troubleshooting
- Review Unified Access Gateway architecture and edge service workflows
- Understand Unified Access Gateway general configurations
- Explain how to utilize Unified Access Gateway related troubleshooting
tools and resources
- Identify and resolve common issues for Content Gateway on Unified Access
Gateway
- Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on
Unified Access Gateway
8 Email Troubleshooting
- Review different email architecture and workflows
- Summarize common errors associated with email profiles
- Identify tools and resources for email troubleshooting
- Discuss troubleshooting techniques for VMware AirWatch® Secure Email
Gateway™ on Unified Access Gateway
- Outline PowerShell integration issues and techniques to address
them
9 Additional Troubleshooting Tools
- Describe how the Self-Service Portal helps administrators and empowers
end-users to resolve issues
- Understand how Workspace ONE Assist can help endpoint
troubleshooting
