VMware Horizon 8: Troubleshooting Bootcamp

• New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.

• Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.

By the end of the course, you should be able to meet the following objectives:

• Implement a structured approach to troubleshooting

• Resolve common issues that occur in a VMware Horizon environment

• Troubleshoot issues with linked and instant clones

• Configure the Windows client

• Identify the correct log level for gathering logs

• Optimize protocols for best end-user experience

• Discuss Horizon Connection Server advanced configurations

• List troubleshooting techniques for Horizon Connection Server common issues

• Interpret Horizon 8 Connection Server logs

• Identify Unified Access Gateway configuration and certificate issues

• List troubleshooting steps for Unified Access Gateway common issues

• Describe BLAST configuration verification using logs and settings

• Describe BLAST optimization recommendations for different use cases

• Describe Horizon 8 Connections and how to troubleshoot related issues

• Describe Horizon 8 certificates

• List troubleshooting steps for common issues with Horizon 8 certificates

• Leverage Horizon infrastructure troubleshooting steps to resolve issues

• VMware Horizon 8: Deploy and Manage

This course also requires knowledge of the following:

• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks

• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system

• Configuring Active Directory services, including DNS, DHCP, and time synchronization

• Restricting user activities by implementing Group Policy objects

• Configuring Windows systems to enable Remote Desktop Connections

• Building an ODBC connection to an SQL Server database

1 Course Introduction

• Introductions and course logistics

• Course objectives

2 Overview of Virtual Desktop Troubleshooting

• Structured approach to troubleshooting

configuration and operational problems

• Applying troubleshooting methods

• Documenting the steps to resolving the problem

3 Command-Line Tools and Backup Options

• Using command-line tools

• Backing-up and restoring VMware Horizon databases

4 Troubleshooting Horizon Linked Clone Desktops

• Only applicable for Horizon 7.x environments

• Describe the components that make up a VMware Horizon desktop

• Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems

• Highlight the best practice for optimizing a VMware Horizon desktop

• Troubleshoot common problems with VMware Horizon desktops

5 Troubleshooting Instant Clones

• Discuss how instant clones are created

• Discuss what gets logged when an instant clone is created

• Discuss the keywords to look for in the logs when troubleshooting instant clones

• Discuss how to troubleshoot problems with instant clones

6 Windows Client

• Correctly configure the Windows Client

• Identify the correct log level for gathering logs

• Enable the required SSL configuration level for the environment

7 Ports and Protocols

• Discuss the key ports on a Horizon Environment

• Discuss protocols used in the Horizon Environment

• Understand the benefit of optimizing Blast

• Become familiar with the optimization features for Blast

• Implement GPO changes for Blast

• Become familiar with the causes for Black Screens

• Discuss how to troubleshoot Black Screen problems

• Identify problems encountered when applying GPOs

• Discuss how to troubleshoot GPO-related problems

8 Horizon Connection Server Troubleshooting

• Discuss Horizon Connection Server general troubleshooting techniques

• Identity Horizon Connection Server common issues through logs

• Describe AD LDS replication

• Discuss Horizon Connection Server replication common issues

• Review and Interpret Horizon Connection Server logs

• Compare successful and unsuccessful logs from everyday infrastructure administration tasks

9 Unified Access Gateway Troubleshooting

• List and identify common Unified Access Gateway deployment issues

• Monitor the Unified Access Gateway deployment to identify health and issues

• Identify and troubleshoot Unified Access Gateway certificate issues

• Monitor, test, and troubleshoot network problems

• Discuss general Unified Access Gateway troubleshooting processes

10 BLAST Configuration Verification

• Discuss BLAST Codecs and Encoder Switch settings.

• Describe how to verify BLAST configuration using logs and settings

11 BLAST Optimization

• List general BLAST optimization recommendations

• Summarize BLAST tuning recommendations that apply to WAN connections

• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-tocloud use cases

• Describe recommended tuning options to increase display protocol quality for all use cases and applications.

12 VMware Horizon Connections Troubleshooting

• Explain Horizon connections

• Describe the role of Primary and Secondary protocols in Horizon connections

• Describe HTML client access connections

• Describe Horizon connections load balancing

• Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values

• Identify troubleshooting steps for failing Horizon load balancer connections

• List troubleshooting steps for Horizon connections

13 VMware Horizon Certificates Troubleshooting

• List Horizon certificate functions

• Describe Horizon certificates scenarios.

• Discuss potential challenges related to certificates in Horizon

• Describe the troubleshooting approach to Horizon certificate issues

14 VMware Horizon Challenge Lab

• Leverage Horizon infrastructure troubleshooting steps to resolve issues