Kód kurzu: MOC 50217« Krok zpět

System Center Service Manager 2010 – nasazení a správa

Čtyřdenní kurz připravuje studenty k přípravě, instalaci, konfiguraci a správě System Center Service Manager 2010. Kurz se zaměřuje na témata integrace Service Manageru s ostatními produkty rodiny System Center. Významným prvkem školení je porozumění metodám a postupům, jak provozovat Service Manager vedle stávajících procesních mechanismů jako jsou Microsoft Operations Framework (MOF) nebo ITIL.

Kurzy zařazené do oblasti Archiv již nepatří do naší aktuální nabídky, v mnoha případech byly nahrazeny novější verzí kurzu.
Pro informace o možnosti realizace archivních kurzů prosím kontaktujte náš klientský servis (__Klientskyservis@gopas.cz) nebo naše obchodní reprezentanty (__Obchod@gopas.cz).

PobočkaDnůCena kurzuCena materiálůITB
Praha4 27 750 CZK v ceně kurzu 40
Brno4 27 750 CZK v ceně kurzu 40
Bratislava4 700,00 EUR 189,00 EUR 40

Uživatelská náročnost

Co Vás naučíme

This course provides students with knowledge and skills to install and configure System Center Service Manager. The course focuses on implementing, configuring and integrating Service Manager with other System Center products. It also focuses on how IT processes such as the Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) can be implemented side-by-side with Service Manager.

Požadované vstupní znalosti

  • Attended course 6451: Planning, Deploying and Managing System Center Configuration Manager 2007.
  • Attended course 50028: Installing Configuring Operations Manager 2007 R2.
  • Experience with ITIL and MOF processes.
  • Experience with Active Directory configuration.
  • Experience with deployment, configuration, and troubleshooting Windows-based computers.
  • Working knowledge of IIS Server.
  • Working knowledge of TCP/IP networking.
  • Working knowledge of SQL Server.
  • Working knowledge of basic public key infrastructure (PKI) concepts.

Studijní materiály

Doporučena je originální příručka firmy Microsoft, která není zahrnuta v ceně kurzu. Příručka je v anglickém jazyce.

Osnova kurzu

Module 1: ITIL/MOF Overview

  • ITIL/MOF Overview: Why People and Processes Matter; IT Service Lifecycle; Manage Layer; Change and Configuration Management

Module 2: Change Management

  • The Change Management SMF Processes and Workflow
  • Change Management in Service Manager


Module 3: Configuration Management

  • ITIL Definition of Configuration Management
  • TIL Configuration Management Workflow
  • The Purpose of the Configuration Management SMF
  • System Center Service Manager CMDB
  • System Center Configuration Manager Integration
  • System Center Operation Manager Integration

Module 4: Service Desk

  • ITIL Definition of Service Desk
  • OF Operate Phase
  • The Goals of the Customer Service SMF
  • he Purpose of the Customer Service SMF
  • Key Role Types in the Customer Service SMF
  • The Customer Service SMF Processes and Workflow

Module 5: Incident Management

  • Incident Management in System Center Service Manager
  • Service Desk Scenario in Service Manager
  • Lab : Policy and Process Exercise: Incident Management
    Incident Management in System Center Service Manager

Module 6: Problem Management

  • ITILs Definition of Problem Management
  • The ITIL Problem Management Process
  • The Goals of the Problem Management SMF
  • The Purpose of the Problem Management SMF
  • Key Role Types in the Problem Management SMF
  • Problem Management SMF Processes and Workflow
  • Lab : Policy and Process Exercise: Problem Management
    Repeating Incidents

Module 7: Reviews and Reports

  • Purpose of SMF Reviews
  • SCSM Data Warehouse and Reports

Module 8: Organizational Analysis

  • Overview of the Teams Used with Service Manager (MOF)
  • Description of Teams that Should Be in Place to Implement Service Manager

Module 9: Planning and Architecture Design

  • Understanding the Quality of IT Processes
  • Understand the Requirements for the System Center Products that Service Manager will Integrate With
  • Reporting and Data Warehouse Requirements
  • Self Service Portal Requirements
  • Service Manager Components
  • Inside Service Manager
  • Service Manager Scalability
  • Hardware Sizing
  • Implementation Scenarios

Module 10: Deploying Service Manager

  • Sizing the Environment (performance impact)
  • Installation and Setup
  • High Availability
  • QL Best Practice
  • Troubleshooting
  • Lab : Installing Service Manager
    Exercise 1: Install Service Manager Management Server.
    Exercise 2: Install Service Manager Data Warehouse.
    Exercise 3: Configuring integration between Service manager management Server and Data Warehouse

Module 11: Configuration Management and Connectors

  • Configuration Management with Service Manager
    Connectors
    Active Directory
    Operations Manager
    Configuration Manager
    Lab : Configuring Connectors
    Exercise 1: Configuring Active Directory connector for Service Manager
    Exercise 2: Configuring CI connector for Operations Manager
    Exercise 3: Configuration Manager CI connector for Service Manager
    Exercise 4: Import IC’s from a CSV file

Module 12: Service Manager Management Packs

  • Explain the concepts of Management Packs and how they work
  • Explaining the different Management Packs Types
  • Explain the content and modules of a Management Pack
  • Explain the Incident Management Pack
  • Explain the Problem Management Pack
  • Explain the Change Management Pack
  • Explain Knowledge Management Pack
  • Lab : How to Configure Incident Feeders
    Exercise 1: Configuring Incident Management
    Exercise 2: Configuring Alert connector for Operations Manager connector
    Exercise 3: Configuring Mail Connector
    Exercise 4: Configuring DCM connector for Configuration Manager connector

Module 13: User Roles and Functions

  • Understand Security Scopes/UI Filters
  • User Role Profiles
  • Role Based Security
  • Creating User Roles and Scopes
  • Lab : Creating User Roles in Service Manager
    Exercise 1: Creating User Roles and Scopes

Module 14: Using System Center Service Manager

  • How do you build the Incident process into Service Manager?
  • How do you build the Problem process into Service Manager?
  • How do you build the Change process into Service Manager?
  • Lab : Creating Incidents, Problems and Changes in Service Manager
    Exercise 1: Creating Incidents in Service Manager Using Console, E-mail, Operations Manager, and DCM
    Exercise 2: Creating a Problem in Service Manager
    Exercise 3: Creating a Change in Service Manager

Module 15: Data Warehouse and Reporting

  • Data Warehouse and Reports
  • Anatomy of ETL
  • Favorite Reports
  • Linked Reports
  • Scheduled Reports
  • Service Manager Dashboard
  • Lab : Reporting and Data Warehouse
    Exercise 1: Running Service Manager Reports
    Exercise 2: Creating Favorite Reports
    Exercise 3: Creating Linked reports
    Exercise 4: Installing Service Manager Dashboard

Module 16: Self Service Portal

  • Self Service Portal Overview
  • How to configure Self Service Portal
  • End User Portal
  • Analyst Portal
  • Lab : Installing and using the Self Service Portal
    Exercise 1: Installing and configuring the Self Service Portal
    Exercise 2: Using the End User Portal
    Exercise 3: Using the Analyst Portal

Module 17: Maintaining Service Manager

  • How to Maintain Service Manager on a Daily Basis
  • Configuring Notifications for Service Manager
  • Workflow Status
  • Announcements
  • Lab : Maintaining Service Manager
    Exercise 1: Configuring Notifications in Service Manager
    Exercise 2: Creating Announcements in Service Manager
    Exercise 3: Creating Workflow in Service Manager

Předchozí kurzy

žádný předchozí kurz

Navazující kurzy

žádný navazující kurz
Elektronická příručka MOC 50217

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